:root{--bg: #F5F7F6;--surface: #FFFFFF;--surface-2: #F9F8F5;--ink: #15211E;--muted: #57645F;--line: #DFE5E2;--line-soft: #EAEEEC;--accent: #0E6F66;--accent-deep: #0A554E;--accent-soft: #E4F0ED;--on-accent: #FFFFFF;--chip-ink: #0A554E;--danger: #B3402F;--danger-soft: #F9E7E2;--warn: #B45309;--warn-soft: #FBEEDC;--purple: #6D5BD0;--purple-soft: #EDEAF9;--blue: #2A6FB8;--blue-soft: #E7EFF8;--gold: #B8860B;--gold-soft: #FBF3DE;--green: #1FA855;--green-soft: #E4F5EB}:root[data-theme=dark]{--bg: #0F1513;--surface: #161E1B;--surface-2: #131A17;--ink: #EDF2F0;--muted: #A3B0AA;--line: #28322D;--line-soft: #1F2925;--accent: #3FAE9C;--accent-deep: #57C4B1;--accent-soft: #183129;--on-accent: #08201C;--chip-ink: #8ED8C9;--danger: #E07B6A;--danger-soft: #3A211C;--warn: #D9924D;--warn-soft: #33271A;--purple: #9C8DF0;--purple-soft: #272141;--blue: #6FA5DE;--blue-soft: #1B2A3C;--gold: #D3A63C;--gold-soft: #2E2713;--green: #4FC57E;--green-soft: #16301F}*{box-sizing:border-box}body{margin:0;background:var(--bg);color:var(--ink);font-family:Instrument Sans,system-ui,sans-serif;font-size:15px;line-height:1.55;-webkit-font-smoothing:antialiased}h1,h2,h3{font-family:Bricolage Grotesque,Instrument Sans,sans-serif;letter-spacing:-.02em;margin:0}a{color:var(--accent-deep);text-decoration:none}a:hover{text-decoration:underline}input,select,textarea,button{font:inherit;color:inherit}.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;border-radius:999px;border:none;cursor:pointer;font-weight:600;font-size:14px;padding:11px 20px;text-decoration:none;white-space:nowrap;transition:background .15s ease,border-color .15s ease,transform .08s ease,opacity .15s ease}.btn:active{transform:scale(.98)}.btn:focus-visible,.chip:focus-visible,.card-btn:focus-visible{outline:3px solid var(--accent);outline-offset:2px}.btn:disabled{opacity:.55;cursor:not-allowed}.btn-primary{background:var(--accent);color:var(--on-accent)}.btn-primary:hover{background:var(--accent-deep);text-decoration:none}.btn-outline{background:transparent;color:var(--ink);border:1.5px solid var(--line)}.btn-outline:hover{border-color:var(--accent);text-decoration:none}.btn-danger{background:transparent;color:var(--danger);border:1.5px solid var(--danger-soft)}.btn-danger:hover{border-color:var(--danger)}.btn-dark{background:var(--ink);color:var(--bg)}.btn-sm{padding:7px 14px;font-size:13px}.field{display:flex;flex-direction:column;gap:6px;margin-bottom:14px}.field label{font-size:13.5px;font-weight:600}.field input,.field select,.field textarea{border:1.5px solid var(--line);border-radius:12px;padding:11px 14px;background:var(--surface);color:var(--ink);font-size:14.5px}.field input:focus,.field select:focus,.field textarea:focus{outline:none;border-color:var(--accent)}.field .error{color:var(--danger);font-size:12.5px}.helper{color:var(--muted);font-size:12.5px}.card{background:var(--surface);border:1px solid var(--line);border-radius:16px}.card-10{background:var(--surface);border:1px solid var(--line);border-radius:10px}.pill{display:inline-flex;align-items:center;gap:6px;border-radius:999px;padding:3px 10px;font-size:11.5px;font-weight:600}.pill-ok{background:var(--accent-soft);color:var(--chip-ink)}.pill-warn{background:var(--warn-soft);color:var(--warn)}.pill-danger{background:var(--danger-soft);color:var(--danger)}.pill-muted{background:var(--line-soft);color:var(--muted)}.tag{font-size:10px;font-weight:700;border-radius:4px;padding:1px 5px}.tag-whatsapp{color:var(--green);background:var(--green-soft)}.tag-sms{color:var(--warn);background:var(--warn-soft)}.tag-email{color:var(--blue);background:var(--blue-soft)}.tag-phone{color:var(--purple);background:var(--purple-soft)}.tag-web{color:var(--chip-ink);background:var(--accent-soft)}.tag-escalated{color:var(--danger);background:var(--danger-soft)}.chip{border:1.5px solid var(--line);border-radius:999px;padding:9px 16px;font-size:13.5px;background:transparent;color:var(--ink);cursor:pointer;white-space:nowrap;transition:border-color .15s ease,background .15s ease}.chip:hover{border-color:var(--accent)}.chip.selected{border-color:var(--accent);background:var(--accent-soft);color:var(--chip-ink);font-weight:600}.card-btn{text-align:left;border:1.5px solid var(--line);border-radius:12px;padding:13px 15px;background:transparent;color:var(--ink);cursor:pointer;transition:border-color .15s ease,background .15s ease}.card-btn:hover{border-color:var(--accent)}.card-btn.selected{border-color:var(--accent);background:var(--accent-soft)}.card-btn b{display:block;font-size:14.5px}.card-btn span{display:block;font-size:12.5px;color:var(--muted);margin-top:2px}.st-shell{display:flex;height:100dvh;overflow:hidden}.st-sidebar{width:216px;flex:none;background:var(--surface);border-right:1px solid var(--line);display:flex;flex-direction:column;padding:20px 12px 16px;height:100dvh;overflow-y:auto}.st-brand{padding:0 12px 18px}.st-brand b{font-family:Bricolage Grotesque,sans-serif;font-size:16px;font-weight:700;white-space:nowrap;display:block}.st-brand span{font-size:11px;color:var(--muted);letter-spacing:.04em}.st-nav{display:flex;flex-direction:column;gap:2px}.st-nav a{display:flex;align-items:center;justify-content:space-between;padding:8px 12px;border-radius:8px;font-size:13.5px;color:var(--muted);font-weight:500;text-decoration:none}.st-nav a:hover{color:var(--ink);text-decoration:none}.st-nav a.active{background:var(--accent-soft);color:var(--chip-ink);font-weight:600}.st-main{flex:1;min-width:0;height:100dvh;display:flex;flex-direction:column;overflow:hidden}.st-topbar{height:58px;flex:none;display:flex;align-items:center;justify-content:space-between;padding:0 28px;border-bottom:1px solid var(--line);background:var(--surface)}.st-topbar h2{font-size:16px}.st-content{padding:24px 28px;display:flex;flex-direction:column;gap:18px;flex:1;min-height:0;overflow-y:auto}.kpi{padding:16px 18px}.kpi .label{font-size:11px;letter-spacing:.08em;color:var(--muted);font-weight:600;text-transform:uppercase}.kpi .value{font-size:30px;font-weight:600;margin-top:6px}.kpi .sub{font-size:12px;color:var(--muted);margin-top:2px}.kpi .sub.ok{color:var(--accent)}.grid-4{display:grid;grid-template-columns:repeat(4,1fr);gap:14px}.grid-2{display:grid;grid-template-columns:1.4fr 1fr;gap:14px;align-items:start}.section-head{padding:13px 18px;border-bottom:1px solid var(--line);display:flex;justify-content:space-between;align-items:center;font-size:13.5px;font-weight:600}.row{display:flex;align-items:center;gap:14px;padding:12px 18px;border-bottom:1px solid var(--line-soft)}.row:last-child{border-bottom:none}.row .time{width:46px;font-size:12.5px;color:var(--muted);flex:none}.row .bar{width:4px;height:30px;border-radius:2px;flex:none}.row .title{font-size:13.5px;font-weight:600}.row .sub{font-size:12px;color:var(--muted)}.row.clickable{cursor:pointer}.row.clickable:hover{background:var(--surface-2)}.row.selected{background:var(--accent-soft)}.table-head{display:grid;padding:9px 18px;border-bottom:1px solid var(--line);font-size:10.5px;letter-spacing:.07em;color:var(--muted);font-weight:600;text-transform:uppercase}.table-row{display:grid;padding:12px 18px;border-bottom:1px solid var(--line-soft);font-size:12.5px;align-items:center}.table-row:last-child{border-bottom:none}.table-row.clickable{cursor:pointer}.table-row.clickable:hover{background:var(--surface-2)}.table-row.selected{background:var(--accent-soft)}.msg{max-width:82%;padding:11px 14px;font-size:13.5px;line-height:1.5;border-radius:14px}.msg-patient{align-self:flex-start;background:var(--surface);border:1px solid var(--line-soft);border-bottom-left-radius:5px}.msg-out{align-self:flex-end;background:var(--accent);color:var(--on-accent);border-bottom-right-radius:5px}.msg-staff{align-self:flex-end;background:var(--ink);color:var(--bg);border-bottom-right-radius:5px}.msg-system{align-self:center;font-size:12px;color:var(--muted);background:var(--line-soft);border-radius:999px;padding:4px 14px}.msg .meta{font-size:10.5px;opacity:.7;margin-top:5px}.msg .translated{font-size:12px;margin-top:6px;padding-top:6px;border-top:1px dashed var(--line)}.msg-out .translated{border-top-color:#ffffff4d}.cal-grid{display:grid;grid-template-columns:56px repeat(5,1fr)}.cal-col{position:relative;height:480px;border-left:1px solid var(--line-soft);background:repeating-linear-gradient(to bottom,transparent 0 59px,var(--line-soft) 59px 60px)}.cal-block{position:absolute;left:4px;right:4px;border-radius:7px;padding:5px 8px;overflow:hidden}.cal-block b{font-size:11.5px;font-weight:600;display:block}.cal-block span{font-size:10.5px;display:block}.cal-rule{position:absolute;left:4px;right:4px;border-radius:7px;padding:6px 8px;background:var(--bg);border:1px dashed var(--line)}.cal-rule b{font-size:11px;color:var(--muted);font-weight:600;display:block}.cal-rule span{font-size:10.5px;color:var(--muted)}.pp-shell{max-width:1120px;margin:0 auto;padding:0 24px;width:100%}.pp-header{background:var(--surface);border-bottom:1px solid var(--line-soft)}.pp-header-inner{height:72px;display:flex;align-items:center;justify-content:space-between;gap:16px}.pp-brand b{font-family:Bricolage Grotesque,sans-serif;font-weight:700;font-size:19px;display:block}.pp-brand span{font-size:12.5px;color:var(--muted);display:block}.pp-hero{padding:56px 0 48px}.pp-hero-grid{display:grid;grid-template-columns:1.05fr .95fr;gap:56px;align-items:center}.pp-hero h1{font-size:clamp(2.3rem,4.4vw,3.4rem);line-height:1.06;font-weight:640}.pp-hero .sub{font-size:17px;color:var(--muted);max-width:44ch;margin-top:16px}.pp-ctas{display:flex;gap:12px;margin-top:28px;flex-wrap:wrap}.pp-trust{border-top:1px solid var(--line);border-bottom:1px solid var(--line);background:var(--surface)}.pp-trust-row{display:flex;gap:40px;justify-content:space-between;padding:20px 24px;flex-wrap:wrap;font-size:14px;color:var(--muted)}.pp-trust-row b{color:var(--ink)}.pp-section{padding:64px 0}.pp-section h2{font-size:clamp(1.6rem,2.6vw,2.1rem);font-weight:640}.pp-footer{border-top:1px solid var(--line);background:var(--surface)}.pp-footer-inner{padding:32px 24px;display:flex;justify-content:space-between;gap:24px;flex-wrap:wrap;font-size:13px;color:var(--muted)}.auth-card{max-width:420px;margin:60px auto;padding:32px}.auth-card h1{font-size:26px;margin-bottom:6px}.auth-card .lead{color:var(--muted);font-size:14px;margin-bottom:22px}.wave{display:inline-flex;gap:2.5px;align-items:center}.wave i{width:3px;border-radius:2px;background:currentColor;opacity:.5;display:inline-block}.spinner{width:18px;height:18px;border:2.5px solid var(--line);border-top-color:var(--accent);border-radius:50%;animation:spin .8s linear infinite}@keyframes spin{to{transform:rotate(360deg)}}.empty{padding:40px;text-align:center;color:var(--muted);font-size:13.5px}@media(max-width:900px){.pp-hero-grid{grid-template-columns:1fr;gap:32px}.grid-4{grid-template-columns:1fr 1fr}.grid-2{grid-template-columns:1fr}.st-sidebar{width:64px}.st-brand b,.st-brand span,.st-nav a .label{display:none}}@media(prefers-reduced-motion:reduce){*{transition:none!important;animation:none!important}}